Outsourced Help Desk for MSP

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Outsourced Help Desk Services for MSP

With a skilled and dedicated team, we provide seamless incident management, covering L1, L2, and L3 support levels, to meet the diverse needs of your clients.

Our flexible pricing models and customizable SLA terms enable MSPs to optimize costs while maintaining top-tier support for their customers.

Outsourced White Label Help Desk

Our Outsourced White Label Help Desk provides seamless and branded support to enhance customer experience and reinforce your brand identity.

Why Edylinn Technologies

Cutting-edge technology solutions tailored to your specific needs.
Highly skilled and dedicated team of experts for reliable support.
Proven track record of successful project delivery.
Continuous commitment to customer satisfaction and value creation.
Flexibility to adapt to evolving business requirements.
Comprehensive end-to-end services for streamlined operations.
Ongoing support and maintenance for sustained business growth.

Service Options We Provide

L1 support

Our help desk team takes complete ownership of L1 support services or collaborates seamlessly with your in-house L1 support team.

L1-L2 support

Expertly handling L1 tickets, we provide essential L2 technical support, working in tandem with your internal technical support team.

Network Operations Center

Operating 24/7, our Network Operations Center offers preventive infrastructure monitoring and delivers prompt L2 and L3 tech support, proactively resolving IT infrastructure issues.

What Our Help Desk Services for MSP Include

Private Label Help Desk Services:

We establish and manage a 24/7 private label help desk, providing seamless customer support under your brand name, serving as a single point of contact for your customers.

Flexible Ticketing Solutions:

We offer flexibility in ticketing solutions, utilizing either an MSP’s ticketing system or our own, to efficiently track service tickets.

Efficient SOPs and Knowledge Base:

We create standard operating procedures (SOPs) for the help desk team, ensuring streamlined operations. Additionally, our knowledge base enables quick and effective ticket resolution, continuously expanding with newly solved issues.

User Training and Self-Support Materials:

We conduct user training sessions and develop self-support materials, empowering your customers with self-help options for handling independent issues.

Languages Our Help Desk Teams Speak

English
Spanish
German
French

Polish
Czech
Turkish
and more

Selected Projects

L2, L3 Support of a Marketing Campaign Management Solution

Edylinn Technologies provides professional L2 and L3 support services for marketing campaign management solutions, ensuring seamless operations for complex microservices-based systems handling big data and integrated with external platforms.

L2-L3 Help Desk for Magento, WordPress, and ExpressionEngine Apps

With a 3+ year collaboration, Edylinn Technologies has empowered a European digital agency to maintain and evolve over 25 digital apps on Magento, WordPress, and ExpressionEngine platforms, ensuring their clients’ success.

Structured Data Capture Application Support for a UK Software Company

For a UK software company, Edylinn Technologies delivers reliable support for structured data capture applications used in drug discovery, medical diagnostics, and other health-related sectors, facilitating their efficient operations.

Structured Data Capture Application Support for a UK Software Company

Edylinn Technologies also excels in supporting structured data capture solutions for international scientific software providers in biotechnology, chemicals, and other industries, ensuring smooth and seamless functionalities.

Help Desk for End Users of Product Design Software

Our team at Edylinn Technologies offers comprehensive help desk support for end users of a cutting-edge SaaS platform, enabling real-time 3D interior design visualizations at manufacturer’s or retailer’s facilities, with round-the-clock assistance through a robust knowledge base and ticketing system.

How Much Will Outsourced Help Desk Cost You?

The cost of an outsourced help desk service will vary based on factors such as the pricing model, number of tickets, service levels, SLA terms, time coverage, team size, and actual workload.