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CRM Services

Get All the Help to Serve Your Customers in the Best Way

Since 2008, ScienceSoft has been working with CRM systems to build effective and rewarding sales, marketing and customer service processes for our clients.

Our services Business gains About ScienceSoft CRM platforms & programming tools Success stories

All-Round Assistance for Your CRM Goals

CRM services are aimed to power marketing, sales and customer service processes with advanced automation functions. Our assistance may take place at any stage of your project.

CRM consulting

CRM strategy consulting: design of marketing, sales and customer service digital tools that will help your team build positive relations with customers.
CRM project consulting: a strategy for your CRM implementation, revamp, migration or consolidation.

CRM implementation

End-to-end CRM implementation, leveraging the capabilities of market-leading CRM platforms.

We cover the entire project scope, including requirements engineering, CRM configuration and customization, and its further inbound and outbound integrations.

Custom CRM development

CRM development from scratch: designing custom workflows, building functional modules and connecting them into a coherent CRM system.
Development of custom apps and add-ons for platform-based CRM.

CRM migration

We analyze the bottlenecks you see in your current CRM and plan the migration strategy to achieve higher process efficiency, better usability, and lower ownership cost.

We take care of an end-to-end migration process from building a new CRM to accurately transferring your historical data.

CRM testing

Includes functional, integration, performance, usability, and security testing.

Our testing services are aimed at providing you with insights on your CRM functioning and identifying the ways to better your existing solution.

CRM support and evolution

Administration support, including daily administration, data administration, 24/7 CRM system monitoring, monthly system health checks and user help desk.
Development support, including troubleshooting and CRM system evolution.

As a result, you get a stably functioning CRM meeting your changing business needs.

Impressive Results of Companies Working with a Professional CRM

-70%

in manual effort across sales, marketing, and customer service

+30%

in sales productivity

-25%

in customer service ticket volume

+30%

in lead volume

+60%

in lead conversion rate

+20%

in customer retention

* Nice to know! These are average results from CRM adoption and tuning, yours may be even better!

Take a Moment to Know ScienceSoft Better

Our company was founded in 1989 by a group of visionaries and has grown to a team of 700+ intelligent, hardworking and ambitious IT experts.
In 2008, we successfully completed our first CRM project and got really captured by the width of functional capabilities that CRM systems may offer and business impact they may have.
To date, our CRM team has helped 40+ companies from diverse business verticals set up effective software for customer relationship management. Among business spheres, we have clients from banking, healthcare, media, logistics, and retail.
We’ve been working with the most robust CRM platforms and earned the partnership status with Salesforce and Microsoft.
The Financial Times named ScienceSoft USA Corporation among the Americas’ Fastest-Growing Companies 2022.