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IT Help Desk Services
ScienceSoft’s service scope Why ScienceSoft IT infrastructure components we support Benefits you get FAQs on IT help desk
With a skilled team of experts, we ensure seamless problem resolution, enabling you to focus on your core business with confidence. Whether it’s software usage assistance, network troubleshooting, or hardware inquiries, we’ve got you covered 24/7.
Help Desk Services by Edylinn Technologies
Help desk consulting
- We offer comprehensive advisory help, starting with a feasibility study, sourcing model advice, help desk team setup, and cost breakdown recommendations. Additionally, we provide guidance on the best-suited help desk toolkit for your needs.
Help desk outsourcing
- Efficiently resolving users’ issues (L1 help desk) and technical IT infrastructure problems (L2, L3 help desk) is our expertise. We also provide white label help desk services, resolving issues under your customer’s trademark.
Customer service desk
- Establishing a single point of contact for your product/service consumers, we employ coordinated case management, rich self-support opportunities, and multi-channel communication to efficiently resolve thousands of tickets daily.
Outsourced Network Operations Center (NOC) services
- We deliver 24/7 infrastructure monitoring and L2, L3 tech support, enabling efficient handling of your IT infrastructure issues and proactive defect prevention.
Outsourced technical support
- Our quick and cost-effective incident resolution and proactive problem management leverage root cause analysis and continuous monitoring of your IT infrastructure.
Managed help desk services
- We establish a single point of contact for your product/service consumers, ensuring coordinated case management, rich self-support options, and multi-channel communication to resolve tickets efficiently and effectively.
Savings and Professional Support Seem Mutually Exclusive?
Savings and professional support don’t have to be mutually exclusive; with the right approach, you can achieve both.
REQUEST SCIENCESOFT’S HELP DESK SERVICES
Why Choose Edylinn Technologies
- Cutting-edge solutions tailored to your unique business needs.
- A team of skilled and experienced professionals delivering top-notch support and services.
- Proven track record of successful project delivery across diverse industries.
- Customer-centric approach, ensuring high satisfaction and long-lasting partnerships.
- Flexibility to adapt and scale services based on your evolving requirements.
- Comprehensive end-to-end services, simplifying management and enhancing efficiency.
- Ongoing commitment to excellence, innovation, and driving your business growth.
What IT Components We Cover
We ensure the stability of your IT infrastructure or its components:
- On-premises data centers.
- Desktops, laptops, mobile devices, Windows, MAC and Linux operating systems.
- Cloud services (IaaS, PaaS, SaaS).
- Development infrastructures (CI/CD, development and testing environment).
- Network and cybersecurity (SIEM, IAM, firewalls, etc.).
- Data storage: databases, data warehouses, data lakes.
- Customer-facing software: applications, websites, web portals.
What You Get with IT Help Desk Services
Scalable IT service desk
- L1 User Support Team for resolving usage issues and minor problems, with escalation for complex issues.
- L2 Technical Support handling incidents through configuration, account administration, and service restarts.
- L3 Engineers addressing code and database-level issues and implementing hot fixes.
Thought-out user guidance
- Self-service knowledge base, FAQs, and user manuals to empower users with comprehensive guidance.
Improved customers’ satisfaction and user adoption
- Utilizing surveys and assessments to gather feedback and implement action points for continuous improvement.
Transparent reporting
-
· Regular service level reports and detailed incident reports with root cause analysis, ensuring transparency and accountability.
Technologies We Work With
Web
Mobile
Desktop
Platforms
Relational databases / data storages
Big data
Machine learning
DevOps
Test automation tools
Clouds
Web
Web
BACK END
FRONT END
Mobile
Desktop
Platforms
Clouds
Relational databases / data storages
Mobile
Web
BACK END
FRONT END
Mobile
Desktop
Platforms
Clouds
Relational databases / data storages
Desktop
Web
BACK END
FRONT END
Mobile
Desktop
Platforms
Clouds
Relational databases / data storages
Platforms
Web
BACK END
FRONT END
Mobile
Desktop
Platforms
Clouds
Relational databases / data storages
Relational databases / data storages
Web
BACK END
FRONT END
Mobile
Desktop
Platforms
Clouds
Relational databases / data storages
Big data
Web
BACK END
FRONT END
Mobile
Desktop
Platforms
Clouds
Relational databases / data storages
Machine learning
Web
BACK END
FRONT END
Mobile
Desktop
Platforms
Clouds
Relational databases / data storages
DevOps
Web
BACK END
FRONT END
Mobile
Desktop
Platforms
Clouds
Relational databases / data storages
Test automation tools
Web
BACK END
FRONT END
Mobile
Desktop
Platforms
Clouds
Relational databases / data storages
Clouds
Web
BACK END
FRONT END
Mobile
Desktop
Platforms
Clouds
Relational databases / data storages
Technologies We Work With
- English
- Spanish
- German
- French
- Polish
- Czech
- Turkish
- and more
How We Address Support and Maintenance Challenges
ISSUE
High costs for in-house IT help desk Team
FIXED
IT help desk services provided by experienced L1, L2, L3 support engineers, on a subscription or a fixed-price basis
ISSUE
Inability to handle the varying demand for IT support
FIXED
Scalability of IT support due to a large pool of support engineers on board and highly automated processes
ISSUE
Frequent IT incidents
Well-described operational procedures
FIXED
Frequent IT incidents
Well-described operational procedures
ISSUE
Low customer/employee satisfaction
FIXED
Mature processes for issue resolution + CSAT improvement plan based on user surveys and assessments
Why Going for IT Help Desk Services Is a Good Bargain
At Edylinn Technologies, our services bring tangible benefits to your organization:
40-70%
- Achieve up to 70% reduction in user errors.
96.6%
- Enjoy an impressive 96.6% User Satisfaction Score.
40%
-
- Witness a remarkable 40% reduction in help desk costs.
3-5x
- Experience 3-5 times fewer help requests from users.
50-200%
- Detect root causes 50-200% faster for enhanced problem resolution.
20-50%
- Realize a substantial 20-50% increase in ROI from applications.
Keep Your Apps Up-To-Date & Value-Bringing!
Ensure your apps are up-to-date and continuously delivering value to your business with Edylinn Technologies.