Outsourced NOC Services

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Outsourced NOC Services: Monitoring and Support

Outsourced Network Operations Center (NOC) services comprise continuous IT infrastructure monitoring, its defects’ prevention and quick fixing. ScienceSoft’s managed NOC services include 24/7 infrastructure monitoring and L2, L3 tech support to efficiently handle your IT infrastructure issues.

IT Systems Monitoring and Support Takes Too Much Effort?

ScienceSoft’s NOC team sets up automated network health monitoring and incident resolution workflows to ensure high network performance and availability and lower IT support costs.

Why Choose EdylinnTechnologies

33 years of IT experience.
14 years of experience in ITIL-compliant IT service management.
Microsoft Partner holding 9 Microsoft Gold Competencies.
AWS Select Tier Services Partner.
Experience in 30 industries, including healthcare, banking, manufacturing, telecommunications, etc.
Ability to bring value in every project, as proved by the prestigious Global Outsourcing 100 listing.
Mature quality management system confirmed by the ISO 9001 certification allowing to implement projects fully meeting customers’ quality, time, and budget expectations.
Guaranteed security of the customers’ data we access proved by ISO 27001 certificate.
All time zones coverage: from GMT -9 in North America to GMT +13 in New Zealand.

Network Components We Cover with NOC Services

ScienceSoft’s NOC teams know how to expertly manage all infrastructure components, including networks, servers, workstations, virtual machines, databases, and cloud services.

Competitive Traits of ScienceSoft’s NOC Services

Guaranteed incident resolution

Opting for our outsourced NOC support, you get NOC monitoring services and a self-sustained L2-L3 incident resolution pipeline with established escalation workflows.

Quick integration phase

ScienceSoft quickly dives into your IT workflows and utilizes proven ITSM practices highly adaptable to customer’s processes. Besides, our deep technical roots contribute to the efficient collaboration with your or third-party IT teams.

The Financial Times Includes ScienceSoft USA Corporation in the List of Americas’ Fastest-Growing Companies 2022

ScienceSoft is one of 500 companies with the highest compound annual growth rate in revenue. This achievement is a result of our unfailing commitment to provide high-quality IT services and find best-value solutions to clients’ needs.

Our NOC Services

NOC set-up

We design and establish efficient NOC workflows:

Monitoring tools set-up.
NOC team interaction procedures.

NOC monitoring

We carry out 24×7 NOC monitoring of:

Hardware performance (CPU, RAM, HDDs).
Health of IT systems and services.
State of web resources.
Expiration of network certificates.
Logged events.
Health of cloud resources.

NOC support

We provide:

Remote L2 and L3 troubleshooting of detected/reported incidents
Incident reports with advanced root cause analysis.

Grab Your Tailored NOC Right Now!

Get all or only fitting NOC services by ScienceSoft for high network stability and reduced IT support costs.

Why You Need NOC Outsourcing ASAP

50-200%

faster issue and root cause detection

3-5x

fewer help requests from users

20-40%

increased user satisfaction

1.5-2x

Interested In Benefits of Self-Sustained NOC?

ScienceSoft’s team will establish and run NOC to help your reach the highest KPIs within a flexible pricing model.