Home > Application Services > Maintenance and Support
Application Support and Maintenance Services
Edylinn Technologies offers comprehensive application support and maintenance services to ensure the smooth and uninterrupted operation of your software solutions. Our dedicated team provides timely updates, bug fixes, performance monitoring, and enhancements to keep your applications running at their best.
Apps we support Service scope Cooperation & KPIs Portfolio Tech Stack
Our Service Promise in Numbers
- 98% customer satisfaction rate, reflecting our commitment to delivering exceptional service.
- 24/7 availability for prompt assistance and support, ensuring uninterrupted application performance.
- Average response time of less than 1 hour, addressing any issues or inquiries quickly and efficiently.
- Proven track record of reducing application downtime by 30%, maximizing productivity and minimizing disruptions.
-97%
application user satisfaction rate
< 40 sec
for response on 90% of calls
< 8 h
for a hot-fix deployment
< 1 wk
for a minor app upgrade
How We Address Support and Maintenance Challenges
ISSUE
High costs of maintenance and support services?
FIXED
High costs for in-house IT help desk team
IT help desk services provided by experienced L1, L2, L3 support engineers, on a subscription or a fixed-price basis
See ho
ISSUE
Rare updates and slow backlog
implementation?
FIXED
We roll out updates every 2-4 weeks and ensure their 40% smoother and faster deployment thanks to the CI/CD pipeline.
ISSUE
Lack of progress visibility and transparency?
FIXED
ScienceSoft relies on mature KPI metrics, shares access to logging tools, and sends elaborate reports for full service clarity.
Why Edylinn Technologies
- Extensive experience in delivering successful application solutions across various industries.
- Dedicated team of skilled professionals with expertise in application development and support.
- Client-focused approach, ensuring that your business needs and objectives are at the forefront of our services.
- Proven track record of delivering high-quality applications on time and within budget.
- Commitment to innovation and staying up-to-date with the latest technologies and industry trends.
- Strong emphasis on communication and collaboration, fostering a transparent and productive partnership.
- Flexible engagement models and competitive pricing options tailored to suit your specific requirements.
Apps We Support and Maintain
Web apps
Cloud apps & SaaS
Database apps
Mobile apps
AR/VR apps
Desktop apps
Our Customers Say
“Working with Edylinn Technologies has been an absolute pleasure. Their team is highly skilled, professional, and dedicated to delivering top-notch application development and support services. They truly understand our business needs and consistently provide innovative solutions that exceed our expectations. With their expertise and commitment to excellence, we have been able to enhance our digital presence and drive significant business growth. I highly recommend Edylinn Technologies to anyone seeking reliable and high-quality application services.”
Mikhail AnfimauSenior Solution Architect, Leo Burnett
“Working with Edylinn Technologies has been an absolute pleasure. Their team is highly skilled, professional, and dedicated to delivering top-notch application development and support services. They truly understand our business needs and consistently provide innovative solutions that exceed our expectations. With their expertise and commitment to excellence, we have been able to enhance our digital presence and drive significant business growth. I highly recommend Edylinn Technologies to anyone seeking reliable and high-quality application services.”
Mikhail AnfimauSenior Solution Architect, Leo Burnett
“Working with Edylinn Technologies has been an absolute pleasure. Their team is highly skilled, professional, and dedicated to delivering top-notch application development and support services. They truly understand our business needs and consistently provide innovative solutions that exceed our expectations. With their expertise and commitment to excellence, we have been able to enhance our digital presence and drive significant business growth. I highly recommend Edylinn Technologies to anyone seeking reliable and high-quality application services.”
Mikhail AnfimauSenior Solution Architect, Leo Burnett
“Working with Edylinn Technologies has been an absolute pleasure. Their team is highly skilled, professional, and dedicated to delivering top-notch application development and support services. They truly understand our business needs and consistently provide innovative solutions that exceed our expectations. With their expertise and commitment to excellence, we have been able to enhance our digital presence and drive significant business growth. I highly recommend Edylinn Technologies to anyone seeking reliable and high-quality application services.”
Mikhail AnfimauSenior Solution Architect, Leo Burnett
Previous
Next
Looking for a Support and Maintenance Partner, not Just a Vendor?
- Edylinn Technologies goes beyond being a vendor and becomes your trusted support and maintenance partner.
- We provide proactive and responsive support to ensure the uninterrupted operation of your applications.
- Our team of experts is available 24/7 to address any issues or concerns and provide timely resolutions.
- With a customer-centric approach, we focus on building long-term relationships and delivering exceptional support services tailored to your specific needs.
The Financial Times Includes ScienceSoft USA Corporation in the List of Americas’ Fastest-Growing Companies 2022
ScienceSoft is one of 500 companies with the highest compound annual growth rate in revenue. This achievement is a result of our unfailing commitment to provide high-quality IT services and find best-value solutions to clients’ needs.
Application support services
L0
Providing comprehensive guiding materials including product and technical information, manuals, FAQs, and a knowledge base with convenient search. Ensuring continuous maintenance and updates of all guiding materials to enhance user experience. Edylinn Technologies’ proactive L0 services aim to significantly reduce L1-L3 support requests, improving efficiency and user satisfaction.
L1
Efficiently receiving and registering user requests through various communication channels. Prioritizing requests and resolving basic user issues promptly. Following standardized operating procedures (SOPs) and ITSM processes. Providing regular status updates and adhering to agreed service level agreements (SLAs). Edylinn Technologies offers a price-per-ticket model for L1 support, providing cost-effective solutions for your support needs.
L2
Managing application environments and user accounts. Optimizing software installations and conducting log investigations for root cause analysis. Resolving even the most critical incidents within a timeframe of 8 hours. Edylinn Technologies offers a price-per-ticket model for L2 support, ensuring timely and efficient resolution of user issues.
L3
Expertly identifying and resolving complex issues through code and database changes. Implementing comprehensive patches and hot-fixes within 24 hours. Addressing customization issues promptly and effectively. Edylinn Technologies provides continuous L3 support through a monthly subscription, offering reduced hourly rates for ongoing support services.
Application maintenance services
Application evolution
Edylinn Technologies provides continuous support and enhancements to ensure your application stays up-to-date with evolving business needs.
We offer seamless integration of new features and functionalities into your application, ensuring its scalability and longevity.
Our team of experts is dedicated to optimizing and evolving your application to deliver ongoing value and meet changing market demands.
Application security management
Edylinn Technologies prioritizes application security, implementing robust measures to protect your sensitive data and prevent security breaches.
Our security experts conduct regular audits, vulnerability assessments, and penetration testing to identify and address any security vulnerabilities.
We provide proactive monitoring and timely security updates to ensure your application remains secure against emerging threats.
Application performance management
Edylinn Technologies ensures optimal performance of your application through comprehensive monitoring and performance tuning.
We conduct thorough performance testing and analysis to identify and resolve any bottlenecks or performance issues.
Our team continuously monitors and optimizes the application’s performance, enhancing its responsiveness and user experience.
Application compliance management
Edylinn Technologies assists in ensuring your application complies with relevant industry regulations and standards.
We provide guidance and support in implementing and maintaining compliance requirements, such as GDPR, HIPAA, or PCI DSS.
Our experts conduct regular compliance audits and assist in implementing necessary controls to ensure your application meets regulatory obligations.
Additional services for maintenance facilitation
CI/CD and DevOps implementation
- Edylinn Technologies helps organizations streamline their software development and deployment processes through CI/CD and DevOps practices.
- We automate build, test, and deployment workflows, enabling faster and more frequent releases with improved quality and reliability.
Cloud migration
- Edylinn Technologies offers seamless and secure migration of applications and infrastructure to cloud environments.
- We assess your current systems, plan the migration strategy, and execute the transition to cloud platforms like AWS, Azure, or Google Cloud.
- Our team ensures minimal disruption, scalability, and cost-efficiency during the migration process, leveraging cloud-native technologies.
Cloud resource management:
- Edylinn Technologies optimizes cloud resource utilization to ensure cost-effectiveness and performance efficiency.
- We monitor and analyze cloud resources, right-size instances, and configure auto-scaling to match workload demands.
- Our experts provide ongoing resource optimization, leveraging cloud cost management tools to maximize your return on investment.
Co-managed IT support:
- Edylinn Technologies offers co-managed IT support services, partnering with your internal IT team to provide comprehensive support.
- We collaborate closely to deliver timely resolution of IT issues, proactive monitoring, and system maintenance.
- Our team provides expertise and assistance in managing IT infrastructure, ensuring smooth operations, and freeing up your internal resources for strategic initiatives.
Let’s Shape the Scope of App Support and Maintenance Services for Your Case
Edylinn Technologies is ready to tailor our app support and maintenance services to meet your specific needs.
How We Set Up Cooperation
-
We start by understanding your business objectives, project requirements, and desired outcomes to ensure a clear understanding of your needs.
Once the scope of work is defined, we formalize our cooperation through a comprehensive service agreement that outlines the deliverables, timelines, and responsibilities of both parties.
Our team seamlessly integrates into your existing workflow, ensuring a smooth transition and effective collaboration. We align our processes and communication channels to ensure efficient cooperation.
We maintain open and transparent communication throughout the project, providing regular updates, progress reports, and addressing any questions or concerns promptly.
Ongoing support and evaluation:
We continuously evaluate and improve our cooperation, seeking feedback and making adjustments as necessary to ensure the success of our partnership.
KPIs for Result-Oriented Cooperation
Edylinn Technologies establishes KPIs in the SLA to measure the effectiveness of our support and maintenance services. We tailor the goals based on your specific requirements and ensure regular communication of performance reports that align with your preferred schedule.
Continuous Improvement of Service Delivery
We conduct quarterly roadmap reviews to align our services with your evolving business needs and assess the value we deliver. Through performance analysis and customer feedback, we consistently improve our service delivery to meet your unique business requirements.
Our Success Stories
Logging, monitoring and alerting tools
Remote collaboration
Ticketing systems
DevOps
Web application testing tools
Back-end programming languages
Front-end programming languages
Mobile
Clouds
Logging, monitoring and alerting tools
1
Web
BACK END
FRONT END
Remote collaboration
2
Web
BACK END
FRONT END
Ticketing systems
Web
BACK END
FRONT END
DevOps
Web
BACK END
FRONT END
Web application testing tools
Web
BACK END
FRONT END
Back-end programming languages
Web
BACK END
FRONT END
Front-end programming languages
Web
BACK END
FRONT END
Mobile
Web
BACK END
FRONT END
Clouds
Web
BACK END
FRONT END
Keep Your Apps Up-To-Date & Value-Bringing!
Rely on Edylinn Technologies for scheduled app evolution, continuous security monitoring, prompt issue resolution, and data-driven app performance enhancement.